Privacy policy

At The 11:11 Club, your privacy matters to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, purchase our beauty products or interact with our brand.

Our online store is powered by Shopify.

Information We Collect

When you shop with The 11:11 Club, we may collect:

  • Personal details: Your name, email address, phone number and shipping and billing addresses.

  • Order information: Products purchased, order history, payment and delivery details.

  • Website activity: Information about how you browse and interact with our website, including cookies, device information and IP addresses.

  • Marketing preferences: Information you provide when subscribing to our emails or engaging with promotions.

Payment information is processed through Shopify and our payment providers.

How We Use Your Information

We use your information to:

  • Process payments, fulfil orders and arrange deliveries.

  • Provide customer service and manage returns or refunds.

  • Improve our website, products and shopping experience.

  • Send promotional emails and product updates where permitted.

  • Deliver relevant advertising and measure marketing performance.

  • Prevent fraud and comply with legal obligations.

You can unsubscribe from marketing emails at any time.

Sharing Your Information

We may share necessary information with trusted service providers, including Shopify, payment processors, shipping companies, email marketing platforms and advertising partners.

These providers help us operate our online store and deliver our services.

We do not sell customer contact lists to third parties.

Shopify may process information in accordance with its own privacy practices, including certain personalised advertising features.

You can learn more through the Shopify Consumer Privacy Policy.

Cookies & Advertising

Our website uses cookies and similar technologies to improve functionality, understand website traffic and support marketing.

You can manage cookies through your browser settings and any privacy controls available on our website.

Depending on your location, you may also have rights to opt out of certain targeted advertising activities.

Protecting Your Information

We take reasonable steps to keep your personal information secure.

Your information is retained only for as long as reasonably necessary for business operations, customer service and legal obligations.

As Shopify and some service providers operate internationally, your information may be processed or stored outside Australia.

Your Privacy Rights

Depending on applicable law, you may request access to, correction of or deletion of your personal information.

You may also manage certain privacy preferences through the Shopify Privacy Portal.

To make a privacy request or raise a concern, please contact us using the details below.

Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

For any privacy-related questions, please contact:

The 11:11 Club
Email: hello@the1111club.com.au